Services
Start small. Fix what matters. Make it stick.
Fixed fee, clear scope, agreed before we start. Most clients begin with a free conversation and go one step at a time.
I work with a small number of clients at a time, so each one gets my full attention.
Start here
Free 15-Minute Conversation: One Problem
Bring one problem that keeps coming back: missed follow-ups, slow quotes, jobs that fall through the cracks, work that always ends up on your desk. We’ll dig into what’s causing it, and you’ll leave with at least one practical next step you can take on your own.
No pitch, no obligation. If it makes sense to keep going, I’ll tell you what that would look like. If it doesn’t, I’ll tell you that too.
Free · 15 minutes · phone, video or coffee on the South Shore
Step 1
Diagnostic & Roadmap
A focused look at how work really gets done. We map the processes that matter most, find where they get stuck and why, and agree on what to fix first.
- Conversations with you, your leaders and the front-line people doing the work
- A plain-English map of your most important workflows and handoffs
- The root causes behind recurring problems, separated from the symptoms
- A prioritized roadmap: what to fix first, what it should take, and how we’ll know it worked
- A working session to review findings and decide next steps together
Fixed fee, starting at $4,500 · typically 2–4 weeks
If you go on to an Improvement Sprint within 30 days, half the Diagnostic fee is credited toward it.
Step 2
Improvement Sprint
We fix one process, start to finish: redesign it with the people who use it, build it into your existing tools, pilot it, train the team, and track it until it runs on its own.
- A simplified, documented process your team helped design
- Tools and automation set up to support it (CRM, scheduling, forms, checklists)
- Hands-on team training through rollout
- A short list of agreed measures, with a baseline and a target
- A verification period to confirm the new way is actually being used
Fixed fee, typically $9,500–$18,000 depending on scope · typically 6–10 weeks
Common sprints: lead-to-quote follow-up, sales-to-operations handoffs, scheduling and dispatch, onboarding new hires, one source of truth for customer and job data, weekly KPI reviews. You choose how hands-on I am: I lead it, we co-implement, or I guide your team.
Ongoing
Sustain Partnership
Keep the gains and tackle the next fix. Monthly performance reviews, help with the next improvement, and coaching for you and your managers. Like a part-time operations lead, for a fraction of the cost of a hire.
Starting at $2,000/month · 3-month minimum, then month to month
Common questions
Good questions to ask any consultant
Do I need new software?
Usually not. Most businesses already have tools that could do more. When new software would help, I’ll explain why and help you choose. I don’t sell software, so my recommendations are based only on what fits your business.
How much of my team’s time will this take?
Less than you’d think. We work in focused sessions and pilot changes with a few people first. The aim is to save time, not add meetings.
What if my team pushes back?
They help design the change. People use what they help build.
Can you guarantee results?
No honest consultant can guarantee revenue or profit. What I can promise is a clear scope, agreed measures of success, and that we’ll check whether the new process is working, not just whether it was installed.
Do you work outside Plymouth County?
Yes, anywhere in Massachusetts and remotely. I focus on the South Shore because I live here and like meeting clients in person.
Let’s start with one problem.
A free 15-minute conversation, with at least one practical next step, whether or not we ever work together.